Privacy & Policy

PRIVACY POLICY

These policies determine how Patagonia Trails uses and protects any information provided by the passenger to the company through this website. Patagonia Trails is committed to ensuring that passenger privacy is protected at all times. If we ask you to provide sensitive information, you can be assured that it will be protected in accordance with this privacy agreement. Patagonia Trails may change this agreement from time to time by updating this page. You should check this page periodically to ensure that you understand the policies and agree with them. The policies were last updated on September 29, 2020.

INFORMATION WE REQUEST:

We may request the following information:
• Names.
• Contact information including email.
• Demographic information such as postal code.
• Preferences and interests.
• Any other relevant information according to the trip, satisfaction surveys, promotions, etc.
Personal information will be collected for the following purposes:

• Contact information including email.
• Demographic information such as postal code.
• Preferences and interests.
• Any other relevant information according to the trip, satisfaction surveys, promotions, etc.
• Analysis: Google Analytics
• Retargeting: AdRoll
• Newsletter: Aweber
• Content commenting: Disqus, Facebook
• Interaction with external social networks: AddThis, Facebook, Google+, Twitter

WHAT WE DO WITH THE INFORMATION:

We need this information to understand our customers' needs and provide better service, as well as for the following purposes:
• Internal registration
• Improvement of products and services
• Promotion emails, offers, or other information that may interest you
• We may call you for Market Studies with which we can better understand the interests of our customers and improve our website accordingly

SECURITY:

We are committed to ensuring that your information is secure. To prevent unauthorized disclosure or access, we have administrative, physical, and electronic procedures to safeguard the information provided by our customers through our website.

USE OF COOKIES:

A cookie is a small file that is installed on your computer's hard drive after acceptance. Once you agree to the use of cookies, the file is added, and the "cookie" helps analyze online traffic or provides information about the sites visited. Cookies allow online applications to respond more efficiently and personally to each person's needs by remembering information about your preferences. We use cookies to identify which pages are visited, helping us analyze data about website traffic, and improve our site. We only use the information for statistical analysis, and then the data is deleted from the system. In conclusion, cookies allow us to have a better website, helping us monitor which pages you consider most useful and which are not. A cookie, in no case, gives us access to your computer or any information about you that you have not shared with us. You can decide whether to accept cookies or not. Most browsers accept them automatically, but each person can modify their preferences and reject them if they wish. The latter may prevent the proper functioning of the site. As you browse the site, if you accept, our cookies will be installed on your computer to better understand your preferences. It helps us with retargeting strategies to show you relevant information based on your interaction with Patagonia Trails. AdRoll stores personal information such as your name, email, postal code, address, or phone number.

LINKS TO OTHER WEBSITES:

Our website may contain links to other websites. However, once you have left our website and go to another, remember that Patagonia Trails has no control over the other website. Therefore, we cannot be responsible for the protection and privacy of the information you provide on those websites, and they are not governed by our privacy policies. Be careful with the information you provide and always review the privacy policies of the site in question.

CONTROL YOUR PERSONAL INFORMATION:

You can choose to restrict the use and collection of personal information in the following ways:
• Whenever we ask you to fill out a form, check the box where you can choose if you do not want us to use your information for direct marketing.
• If you have already agreed that we use your personal information for marketing purposes, you can change your preference at any time by sending us an email to reservas@patagoniatrails.cl.
• At Patagonia Trails, we will not sell, distribute, or rent your personal information to third parties under any circumstances without your permission, and we are obligated by law to comply with this point. We may use your data to send you promotional information from third parties that may interest you if that is your preference.
• You could request to know what personal information we have about you at Patagonia Trails under the Data Protection Act 1998 (commission payment applies). If you want a copy of the information, write to us at patagoniatrails@gmail.com. If you believe that the information we have is incorrect or incomplete, email us as soon as possible at patagoniatrails@gmail.com so we can correct the information.